Price: Sign up before 26 September 2020 to enjoy our pre-order rate.  

Pre-order rate: USD49

Standard rate: USD159  

*7% GST  on above rates is applicable for Singapore residents.

Certified Academy

Mastering the Art of Giving and Receiving Constructive Feedback

Feedback and criticisms do not have to hurt - learn how to deliver effective feedback that actually helps



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Starting on 26 December 2020
Online
USD 49
YES

About the course: 

Do you feel uncomfortable giving people feedback, especially if they are in the form of negative feedback? Do you also dread being on the receiving end of feedback? Perhaps the terms “performance review” and “appraisals” make your heart sink whenever you hear of them? Don’t worry - you are not alone! After all, it’s natural to fear receiving negative feedback and becoming demoralised or frustrated as a result. 

But when done properly and appropriately, giving and receiving feedback can be a powerful means for us to develop and improve ourselves. 

Properly formed constructive feedback can: 

  • Provide a fresh perspective and give the person receiving feedback valuable insights that he or she may not realise on his or her own. 
  • Inspire the person receiving the feedback to effect positive change.
  • Reduce confusion with regards to expectations and performance. 
  • Improve employee morale and make a workplace more productive and harmonious. 

During this course you will learn:  

  • What kind of feedback helps, and what kind of feedback hurts. 
  • What are the benefits of giving and receiving constructive feedback? 
  • How you can frame negative feedback in such a way that they would actually be helpful and meaningful for the recipient. 
  • How to develop better verbal and non-verbal communication skills. 
  • To open your mind and heart to receiving feedback from others, and turning these feedback into opportunities for improvement. 

Sign up for this online course if you want to:

  • Learn to give appropriate and effective feedback to others that people would thank you and not hate you for. 
  • Become more competent in your verbal and non-verbal communication skills. 
  • Become less easily offended by feedback and criticisms and learn to turn negative feedback into opportunities for self-development. 

Course content

  • Over 3.5 hours of video recordings 
  • Prepared simulation and exercises
  • Case studies and best practices that prepare you for situations you may face
  • Materials for reference and self study
  • Certificate upon completion of a post-course evaluation


Course Syllabus

Module  1

Understanding the objective and benefits of effective feedback

You will learn:

  • What exactly is a constructive feedback? 
  • Can negative feedback help? 
  • What are the benefits of giving and receiving constructive feedback? 
  • In what kind of situations are constructive feedback appropriate? 

Teaching Material For Module 1:

  • Reflection sheet to develop more self-awareness of whether you have been communicating feedback to others appropriately

Module  2

What constitutes a constructive feedback

You will learn:

  • To frame your feedback in a way that would be constructive, acceptable and actionable. 
  • Tips to avoid common pitfalls that people fall into when trying to provide feedback to others, particularly criticisms. 
  • How to communicate more effectively and tactfully in verbal and non-verbal forms. 

Teaching Materials For Module 2:

  • Learn to structure your feedback in a tried-and-tested framework.  
  • What makes a helpful feedback? Examine examples of constructive and non-constructive feedback.
  • Tips to develop better verbal and non-verbal communication skills. 
  • Sample scripts to effectively address difficult situations and defuse tension 
Module  3

Receiving feedback from others: Training yourself to become more open to receiving feedback

You will learn:

  • To become more emotionally resilient to hurtful comments and more open to constructive feedback. 
  • To refrain from taking feedback personally and learn to view feedback and comments as opportunities to improve yourself further. 
  • To react appropriately and professionally when you are on the receiving end of both positive and negative feedback. 

Teaching Materials For Module 3:

  • Guide to understand yourself and your propensity to take feedback personally 
  • Tips to shifting your mindset so as to not take negative feedback personally 

How does this online course work?

Real life best practices
We show real case studies, techniques and methods used by experienced specialists
Optimisation of learning
The course is based on the principle: Know-See-Do, according to which the completion of each individual modules enables the quick implementation of specific activities in practice
Practical Application
Apply what you learn to real-life situations straight away with guidance from our detailed teaching materials and video recordings
Learn on-the-go
Materials are available 24/7 on our dedicated platform. Access your course any time, anywhere
Certificate of completion
The certificate issued confirms the knowledge acquired by the participant and is available in a digital format for print or download
Top expert
  • World-class knowledge
  • Quality study materials
  • Practical exercises
  • Frequently Asked Questions

     

    Does participation in the course give you any vocational rights?

    No, we do not grant vocational rights. The course is of a training nature. It aims to broaden and deepen the knowledge of participants from given thematic areas, using the knowledge of the best experts

    Are there any dates for in-person meetings?

    No, there are no in-person meetings at an indicated place for this course. The whole course is based on online learning through an interactive educational platform. By joining the course, you gain access to all materials, video lectures, and online presentations

    Will I receive a certificate after completing the course?

    Yes, at the end of the course, each participant will receive a certificate confirming the participation and completion of the course.