Sign up before 08 August 2020 to enjoy our pre-order rate. 

Pre-order rate: USD49

Standard rate: USD159

*7% GST  on above rates is applicable for Singapore residents.

Certified Academy

Improving Emotional Intelligence & Resilience in Teams

Learn the ultimate soft skill that would help you work better, communicate with finesse, and navigate through conflicts and disagreements with confidence

Starting on 08 August 2020
USD 49

About the course:

Everybody goes through tough times in life, and during periods of great difficulties, one of the most useful soft skills to have is emotional intelligence and resilience. Emotional intelligence is the ability to identify, evaluate and manage your emotions as well as those of others. The usefulness of emotional intelligence is woefully underestimated at times, but mastering this ability can actually give you a competitive edge over others in both good and bad times. 

People often say: in business, leave your emotions at the door. But can we? And should we? You see, despite our utmost efforts to leave emotions out of our work, we are but human beings after all. The effectiveness and productivity of businesses, leaders and teams are inescapably affected by emotionally-charged decisions every day. So instead of leaving our emotions at the door, how about we turn them to our advantage by becoming more self-aware, controlled, and learn to develop greater motivation, empathy, social skills and resilience? 

This online course is designed for individuals who are looking to enhance both their own emotional intelligence and resilience, as well as those of their teams and the people they work with. Covering topics from behavioural style analysis to effective communication skills to managing emotions during times of change, stress and conflicts, this course aims to help you work and communicate more effectively with others and to make emotions a driver of success for both you and your team. 

Sign up for this online course prior to its official launch on 08 June 2020 to enjoy the pre-launch rate of USD129 (before GST). Designed as a 4-module course, each module will be launched weekly from 08 June onwards. Participants will be granted a two-year access to the online course, which they can complete at their own time and convenience. 

Sign up for this online course if you want to:

  • Work and communicate more effectively with others 
  • Manage difficult situations involving personality clashes and disagreeable team members  
  • Understand emotional changes in people and yourself and better regulate them 
  • Learn actionable strategies and techniques to enhance emotional intelligence and resilience 

Course content

  • Over 5 hours of video recordings
  • Prepared simulation and exercises
  • Case studies and best practices that prepare you for situations you may face
  • Materials for reference and self study
  • Certificate upon completion of a post-course evaluation

Course Syllabus

Module  1

Introduction to emotional intelligence in teams

You will learn:

  • What is emotional intelligence? 
  • How would higher emotional intelligence in teams translate to better performance at work?  
  • What kind of emotions often arise at work and how do you turn these emotions to your team and organisation's benefit? 

Teaching Materials For Module 1:

  • Objective setting activity for improving the emotional intelligence of your team 
  • Reflection sheet on the qualities of a high-performing team player and team 
  • Cheat sheet to explain the concept and impact of emotional intelligence to your team members  
Module  2

Assessing and fostering emotional awareness in teams and yourself

You will learn:

  • To assess how your team members work with each other and identify the strengths and weaknesses of their work and behavioural styles 
  • To encourage team members to understand each other more and to recognise and value different perspectives and character traits
  • To work on your own emotional intelligence in order to better understand the feelings of others
  • To regulate emotions at both an individual and group level 

Teaching Materials For Module 2:

  • Emotional intelligence checklist for teams 
  • Tips to developing emotional intelligence in teams 
  • Behavioural style assessment 
  • A how-to guide to interacting with different behavioural styles 
  • DISC quiz 
Module  3

Working effectively with others and navigating through disagreements and conflicts

You will learn:

  • The different kinds of behaviours that would make or break your team 
  • What are “constructive conflicts” that would make your team work better? To resolve disagreements and conflicts quickly, effectively and with finesse
  • To encourage behaviours of respect, compassion, courtesy and care amongst team members
  • About best ways to encourage and facilitate routine feedback
  • To train team members to be assertive and to address difficult situations and prevent emotional flare-ups

Teaching Materials For Module 3:

  • Tips for conflict management 
  • Sample scripts to effectively address difficult situations and defuse tension between team members 
  • Guide to encouraging constructive feedback and coaching team members to not take negative feedback personally 
  • Basic coaching and mentoring techniques 
  • Leadership tips - ensuring inspirational behaviour  
Module  4

Managing emotional transitions through change and developing higher emotional resilience

You will learn:

  • How do people react to change? 
  • Why do team members feel the way they do when they experience change and what can you do to help and support them? 
  • What is emotional resilience, and how do you develop individual and team resilience? 
  • How do you overcome setbacks and come back stronger? 

Teaching Materials For Module 4:

  • Checklist to identify behaviours that indicates emotional transitions and fluctuations during change 
  • Techniques that would help you and your team develop emotional resilience 
  • Stress management techniques 
  • Inspiring stories about teams that worked through difficult times together and came back stronger and better 

How does this online course work?

Real life best practices
We show real case studies, techniques and methods used by experienced specialists
Optimisation of learning
The course is based on the principle: Know-See-Do, according to which the completion of each individual modules enables the quick implementation of specific activities in practice
Practical Application
Teaching materials and recordings with the lecturer's comments will show you how to implement basic mental health and wellbeing initiatives straight away
Learn on the go
Materials are available 24/7 on our dedicated platform. Access your course any time, anywhere
Certificate of completion
The certificate issued confirms the knowledge acquired by the participant and documents the participant’s professional development, and is available in a digital format for print or download
Top expert
  • World-class knowledge
  • Quality study materials
  • Practical exercises
  • Frequently Asked Questions


    Does participation in the course give you any vocational rights?

    No, we do not grant vocational rights. The course is of a training nature. It aims to broaden and deepen the knowledge of participants from given thematic areas, using the knowledge of the best experts.

    Are there any dates for in-person meetings?

    No, there are no in-person meetings at an indicated place for this course. The whole course is based on online learning through an interactive educational platform. By joining the course, you gain access to all materials, video lectures, and online presentations.

    Will I receive a certificate after completing the course?

    Yes, at the end of the course, each participant will receive a certificate confirming the participation and completion of the course.